Privacy Policy

Effective Date: 12-11-2024

NBHC Warehouse Owner Application is committed to protecting the privacy and security of users' personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. Please read this policy carefully to understand our practices regarding your data.

1. Information We Collect

The App may collect the following types of information:

• Personal Information: This includes information such as your name, contact details (email address, phone number), and identification documents as part of KYC verification.
• Business Information: Information related to the warehouse, including warehouse registration details, location, and capacity.
• Financial Information: Ledger details, invoice records, and TDS requests are collected for accurate financial reporting and compliance.
• Usage Information: We may collect information about how you interact with the App, such as pages viewed, features used, and the frequency of use. This helps us improve the user experience.

2. How We Use Your Information

We use the information we collect in the following ways:

• To Provide Services: Information is used to facilitate the App’s services, such as warehouse registration, KYC verification, invoice processing, TDS requests, ledger access, and warehouse renewals.
• To Improve and Personalize the App: Usage and device information help us monitor and improve the App's performance, address bugs, and ensure compatibility across various devices.
• To Communicate with You: We may send notifications and alerts for important updates, renewals, or changes related to the App and your account.
• To Comply with Legal Obligations: Information may be used to comply with regulatory and legal requirements, including KYC verification, tax compliance, and reporting obligations.

3. Disclosure of Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following cases:

• Service Providers: We may share information with trusted third-party providers who assist in operating the App, such as payment processing, technical support, and data storage. These providers are bound by confidentiality agreements.
• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, such as in response to a court order or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the business transition.

4. Security of Your Information

We implement robust security measures to protect your data, including encryption, firewalls, and access controls. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information only as long as necessary to provide the App's services, comply with legal obligations, resolve disputes, and enforce agreements. Upon the termination of your account, certain data may be retained to comply with regulatory and legal requirements.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

• Access and Correction: Request access to or correction of your personal information.
• Data Deletion: Request the deletion of certain personal information, subject to legal or contractual requirements.
• Withdraw Consent: Withdraw consent for data processing where consent is the basis of such processing.

To exercise these rights, please contact us at the email address provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you by updating the "Effective Date" at the top of this policy. Continued use of the App after such changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

NBHC Warehouse Owner Application Support
Email: support@nbhcindia.com
Address: National Bulk Handling Corporation Pvt. Ltd. 5th Floor, Richa 9, Plot No. 56, Rd Number 17, MIDC, Andheri East, Mumbai, Maharashtra 400093