Privacy Policy for NBHC Rake Manager

Effective Date: [Insert Date]

Welcome to the NBHC Rake Manager mobile application. This Privacy Policy is intended to inform you about how National Bulk Handling Corporation Pvt. Ltd. (“NBHC”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use the NBHC Rake Manager app.

This application has been designed for internal use by authorized personnel only and is a proprietary solution that helps NBHC manage the end-to-end operational processes associated with rake handling, vehicle logistics, weighment, sealing, and quality inspections.

1. Scope of Use

The NBHC Rake Manager app is strictly intended for use by authorized employees who are directly involved in operational processes at NBHC-managed locations. This application is not available for public download or use by unauthorized users. Access to this application is provisioned by NBHC’s IT and Operations teams based on user roles and responsibilities.

2. Data Collection

To support various operational functions and maintain transparency and accountability, the app collects certain types of data, including:

• Weighbridge master data, including location, name, and calibration history
• H&T (Handler & Transporter) details and assigned operational tasks
• Empty wagon inspection records, including images and time-stamped reports
• Vehicle transaction logs including unloading status, QA checklists, and weighment data
• Geo-tagged photographs and metadata of wagon conditions and sealing processes
• User ID and timestamps associated with each transaction or data entry

No unnecessary personal information such as contact lists, messages, or unrelated device data is accessed or collected by this application.

3. Purpose of Data Collection

The data collected through the NBHC Rake Manager app is used strictly for business and operational purposes. These include:

• Digitizing and streamlining the process of managing rake logistics
• Maintaining a real-time audit trail for weighment and QA operations
• Enhancing accountability by tagging data with user credentials
• Generating compliance and performance reports for internal use
• Improving decision-making through centralized access to field data

4. Data Sharing and Disclosure

NBHC does not sell, rent, or share the collected data with any external marketing or advertising agencies. However, in certain situations, access to data may be shared with:

• Internal teams such as Operations, QA, Audit, and Management for review and verification
• Authorized third-party vendors or contractors who are bound by confidentiality agreements
• Regulatory bodies or government authorities if mandated by law

5. Data Storage and Security Measures

All data collected through the NBHC Rake Manager app is securely stored in NBHC’s protected servers and/or cloud infrastructure managed by authorized service providers. We employ industry-standard security protocols including encryption, secure login mechanisms, access control, and periodic audits to protect the integrity and confidentiality of the data.

Only authenticated users with valid credentials can access specific features and data within the app. Role-based access controls are in place to ensure that users can only view or edit the data relevant to their job responsibilities.

6. Permissions and Access

To perform certain functions, the app may request access to the following device permissions:

• Camera: Used to capture images during wagon inspections, spillage collection, and rake sealing
• Location: Used for geo-tagging images and operational activities for verification purposes
• Storage: Used temporarily to process and upload images as part of inspections

These permissions are utilized only to support the app's core functionality and are not used for any personal surveillance or unauthorized access.

7. User Responsibility

Users are responsible for ensuring that they do not share their login credentials with others and that all entries made into the system are accurate and in accordance with NBHC’s operational protocols. Any misuse or intentional manipulation of data may lead to disciplinary or legal action.

8. Retention of Data

All operational data collected through this application will be retained for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, and business requirements. After the retention period, data may be archived or securely deleted based on NBHC’s data retention policies.

9. Changes to the Privacy Policy

NBHC reserves the right to update or modify this Privacy Policy at any time based on internal changes or legal/regulatory requirements. Any significant changes will be communicated to users via internal channels or within the app itself. Continued use of the application after such updates indicates your acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the NBHC Rake Manager application, you may contact:

NBHC Contact Details
Email: customercare@nbhcindia.com
Phone: +91-22-45101000 Address: National Bulk Handling Corporation Pvt. Ltd.5th Floor, Richa 9, Plot No. 56,Road No. 17, MIDC, Andheri (East),Mumbai 400 093.